Can time buyers cancel the appointment?

Once the order is ready, the refund option will be available for 12 hours after the order is launched. The refund option will not be available after 12 hours.

If the order is in service, please click [Support] first to clarify your problem. The platform operator will confirm that the order is correct after discussion and make the refund available.

If the refund option is available, please follow these specfic instructions:

  • Log in to Timely.

  • Click My AppointmentsSelect the specific time slot.

  • Select the specific time slot.

  • Apply for cancellation on the order details page.

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